This page sets the privacy structure for RideNest's waitlist and launch site. Production counsel should review final terms before public launch.
RideNest is preparing a prearranged child transportation service for families. The privacy structure below is designed around the sensitive nature of parent, child, driver, route, and safety information.
RideNest may collect parent contact details, child ages, pickup and drop-off needs, route preferences, authorized adults, special needs notes, and waitlist qualification information so the service can plan safe prearranged child transportation.
RideNest uses information to contact families, qualify launch neighborhoods, plan routes, support safety workflows, manage parent communications, process driver or family inquiries, and prepare the app experience.
RideNest treats child-related information as sensitive and collects the least it needs. On the launch waitlist, a parent or legal guardian signs up on the child's behalf and provides only limited information related to children ages 8 to 18 — for example, how many children are in the household and a child's age range, not a child's exact age, name, or contact details. RideNest does not knowingly collect information directly from children. This information is used to confirm a rider qualifies for the service, to plan launch neighborhoods, and to contact the parent about RideNest. The basis for handling this information is the consent of the parent or guardian, given when they submit the waitlist form. At launch, additional child details (such as pickup and drop-off needs) would be provided by the parent for route planning, safety preparation, and authorized handoffs. Production privacy terms should be reviewed for COPPA and California privacy compliance before launch.
RideNest safety features may include live GPS tracking, driver identity, route records, dashcam review, handoff confirmation, incident records, and emergency contact information when the service launches.
Families can contact RideNest at info@ridenestkids.com or 1-866-NEST-RIDE (1-866-637-8743) to ask questions or request corrections. Regulatory passenger concerns may be directed to the CPUC Passenger Section at 1-800-894-9444 or CIU_intake@cpuc.ca.gov.